The Back Office is the core of your organization. If your processes have a lot of hold-ups, the resulting productivity loss will multiply throughout your entire company. For example, let’s say a organization acquires a new customer in minutes but requires several weeks to onboard a new employee or partner. That’s a problem because both your employees' skills and your vendor’s products play a vital role in providing exemplary service to the customer. Therefore, if those pieces are not operating efficiently, your client is ultimately the one who suffers. Your Front Office can only be as efficient as your Back Office, and both must be considered during a strategic digital transformation.

Outlining a plan is the most important part of a migration. Every migration needs a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations need to include folder structure, metadata mapping, security, search capabilities, and many other elements that will enable users to find appropriate content. It is crucial that you take the time to learn about the problems you are having and what is needed to get resolution.